Relay ("we," "us," or "our") provides communication and automation services for local businesses, including missed-call text-back, lead follow-up, appointment reminders, and review requests. This policy explains how we handle personal information and mobile phone numbers in connection with our SMS services.
Information we collect
We collect information you provide when you contact a business that uses Relay — including your name, phone number, and the content of your messages — and information collected automatically in the course of delivering messages, such as delivery status and timestamps.
How we use your information
We use your information to deliver the messaging services you have consented to: responding to your calls and inquiries, sending appointment reminders and follow-ups, and requesting reviews. We do not use your information for purposes unrelated to these services.
SMS consent and opt-in
You consent to receive text messages when you contact a participating business by phone, text, or web form. Consent to receive SMS messages is never shared with third parties. Message frequency varies based on your interaction with the business.
Opting out
To stop receiving messages, reply STOP to any message at any time. You will receive a confirmation and no further messages unless you opt back in. For help, reply HELP or contact the business directly.
How we share information
We share information only with the specific business you contacted (so they can serve you) and with service providers that help us deliver messages (such as our telecommunications carrier), strictly for that purpose. No mobile opt-in information is shared with third parties or affiliates for marketing purposes. We may disclose information if required by law.
Data retention & security
We retain information only as long as needed to provide the services and meet legal obligations, and we use reasonable safeguards to protect it.
Contact
Questions about this policy can be sent to tryrelayautomations@gmail.com.